Shipping Policy


The Colloidal Company ("we" and "us") is the operator of (https://thecolloidalcompany.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

 

3. Returns

The Colloidal Company will happily accept returns as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in the original condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email.

(The Colloidal Company) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

 

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

 

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

 

4.4 Change Of Delivery Address

Orders placed before 07 AM - GMT +1 will be dispatched the same day, otherwise, within the next business day.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 

 

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

 

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

 

4.8 Delivery Time Exceeded

We provide a tracking number with every order. If delivery time has exceeded the forecasted time, please contact the shipping company so that they can conduct an investigation.

 

5. Tracking Notifications

Upon dispatch, customers will receive a tracking number which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider through our website at https://thecolloidalcompany.com/apps/tracktor/track

 

6. Parcels Damaged In Transit

We will not take responsibility for parcels that have been damaged in transit. Please choose an insured shipping method during checkout. If you find a parcel is damaged in-transit or If the parcel has been delivered without you being present, please contact the shipping company to start a claim.

 

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

 

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and The Colloidal Company encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to The Colloidal Company at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

 

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

 

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

 

10. Customer service

For all customer service enquiries, please email us at enquiries@thecolloidalcompany.com